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Building a patient-focused office culture
Patient satisfaction is becoming a measure of practice quality. Indeed, some third-party payers see satisfaction as an element in determining reimbursement. This article continues our series on determining and increasing patient satisfaction. In our January 2009 issue, we published the first in this series, discussing ways to conduct surveys and gather feedback from patients. This month, we offer suggestions on how to create an office culture that focuses on patients and their needs. Future articles in this series will explore ways to improve communication with patients, both in person and online; and improve the physical environment of the office, which plays a subtle but important role in patient satisfaction.
| Commun Oncol 2009;6:86–88 | full text |  84 kb |